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Boston Court Performing Arts Center

Title: Box Office Assistant
Classification: Non-Exempt, Part-time
Reports To: Patron Services Manager

Position Summary

The Box Office Assistant reports directly to the Patron Services Manager, and serves as the sole box office staff member at selected performances. Primary duties include selling/redeeming tickets to patrons and subscribers, and providing a high-level of customer service. Some data management may be included.

Essential Functions

  • Sell tickets
    • Responsible for cash management and compliance
    • Operate the OvationTix system and credit card equipment
    • Maintain clean and organized patron data
  • Manage subscriber accounts
    • Redeem pre-paid subscription tickets
    • Exchange subscriber tickets between performances
  • Performance check-in: greet and check-in all patrons as they arrive; hand out programs
  • Serve as a knowledgeable representative of Boston Court, answering questions, and assisting Front of House Manager with customer service issues as needed

Qualifications

  • High School diploma or equivalent required
  • Experience with box office, sales, and/or the performing arts is a plus
  • Experience with OvationTix or comparable system is a plus
  • Strong organizational, phone, and time management skills with attention to detail
  • Exceptional communication, customer service, and interpersonal skills to manage a wide variety of internal and external relationships

Must be available to work evenings and weekends. This position is part-time (approximately 10 hours/week during performance weeks) with compensation of $10 per hour.

Equal Opportunity Employer

It is the policy of Boston Court Performing Arts Center to provide all persons with equal employment opportunities without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, marital status, disability or age.

Boston Court Performing Arts Center

Title: Front of House Manager
Classification: Non-Exempt, Part-time
Reports To: Patron Services Manager

Position Summary

Reporting to the Patron Services Manager, the Front of House Manager is primarily responsible for overseeing the smooth operation of the lobby during performances, overseeing theatre seating, and ensuring that the experience of each patron is enjoyable and safe.

Essential Functions

  • Welcome all patrons to the theatre
  • Coordinate with the stage manager on performance start time and any late seating
  • Follow Boston Court procedures and policies to ensure the safety of the audience, especially in the event of an emergency
  • Serve as a knowledgeable representative of Boston Court, providing a high-level of customer service to all patrons
  • Work in tandem with Box Office staff to address customer service issues as needed
  • Lock up the building at the end of the evening

Qualifications

  • High School diploma or equivalent required
  • Experience with the performing arts is a plus
  • Exceptional communication, customer service, and interpersonal skills to manage a wide variety of internal and external relationships

Must be available to work evenings and weekends. This position is part time (approximately 16-20 hours/week during performance weeks) with compensation of $10 per hour.

Equal Opportunity Employer

It is the policy of Boston Court Performing Arts Center to provide all persons with equal employment opportunities without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, marital status, disability or age.

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